Return Instructions
30 Day Refund Privilege
Goldsilk.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return it within 30 days (of the date your order was shipped from our distribution center or purchased from a store) for a full refund of the purchase price, excluding shipping, handling, or other additional charges.
Returns by Mail
Here are the basic steps:
- If there is damage to an item upon delivery, call our customer service center immediately at (866) 454-9049 for assistance.
- Please read the information on your original packing slip.
- Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
- If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:
Gold Silk Inc.
eCommerce Returns
121 Romero St. NW
Albuquerque, NM 87104
(866) 454-9049
- Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
- You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
About Gold Silk Inc.
Gold Silk, the award–winning US based travel retail jewelry supplier, offers a broad range of elegant and sophisticated jewelry collections to discerning women throughout the world.
Contact
- Phone: 866 454 9049
- Fax: 505 765 5697
- support@goldsilk.com
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Copyright © 2010 Gold Silk Inc. All designs are original and protected under international copyright law. Duplication, in whole or in part, without permission of Gold Silk Inc. is prohibited.