Shipping Your Order
Shipping rates and methods are dependent on the item(s) you purchase, destination of your order, and the shipping method you select. Your order must be received and your credit card authorized by 11:00 a.m. Mountain Time (MT) or your order will not be processed until the following business day.
Please Note: Shipping times are based on when your package leaves our distribution center. See Estimated Delivery Day for additional information on calculating your package arrival. Each shipping method has its own restrictions and charges that will be applied to your order (see below for details).
Exceptions to our delivery time frame:
- Inclement weather conditions may delay or postpone our deliveries. Gold Silk will not hold liability or refund the shipping charge based on an inclement weather delay.
- If the delivery of your package is delayed or postponed due to circumstances beyond the control of Gold Silk, Gold Silk or FedEx, such as the re-routing of delivery based on mechanical difficulties, Gold Silk will not hold liability or refund the shipping charges.
We offer the following convenient delivery options:
| Destinations | Shipping Options | Delivery | Shipping and Handling Rates |
| U.S. Street Addresses | Delivery by 3:00pm | $24.95 for up to 4 items, or 1 lb. (Each additional pound @ $2.50/pound) | |
| Two Business Days | $15.95 for up to 4 items, or 1 lb. (Each additional pound @ $2.50/pound) | ||
| Please note: Most FedEx shipments require a customer signature upon delivery. | |||
| International Street Addresses | Five to Seven Business Days | $34.95 for up to 4 items, or 1 lb. (Each additional pound @ $2.50/pound) |
Each package is insured up to $500.00 USD.
General Shipping Information
- Signature is required upon delivery of any package valued at $100 or more for your protection. FedEx will attempt to deliver 3 business days in a row before returning the package.
- Orders must be received and clear credit authorization by 11:00 a.m. Mountain time or your order may not be processed until the following business day. Most packages leave our distribution center in 1-2 business days. Exceptions include items that require ring sizing, are out of stock, and items that are personalized.
- Add time based on the shipping method selected:
- FedEx Express Overnight®: Delivery by 3:00P.M.
- FedEx Express Saver®: within 3 business days
- International FedEx: Five to Seven Business Days
Customers can request their FedEx tracking number from Gold Silk by calling 1-888–888–8888.
Business days are Monday-Friday, excluding U.S. federal holidays.
- FedEx Saturday® is not available.
- Please call our customer service center at 1-888–888–8888 if you have any questions.
*FedEx Standard Overnight® Delivery
- FedEx Standard Overnight® delivery is only available for in-stock items.
- Orders for FedEx Overnight® delivery must be placed prior to 11:00 a.m. MT to be received on the next business day by 3:00 p.m.
About Gold Silk Inc.
Gold Silk, the award–winning US based travel retail jewelry supplier, offers a broad range of elegant and sophisticated jewelry collections to discerning women throughout the world.
Contact
- Phone: 866 454 9049
- Fax: 505 765 5697
- support@goldsilk.com
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Copyright © 2010 Gold Silk Inc. All designs are original and protected under international copyright law. Duplication, in whole or in part, without permission of Gold Silk Inc. is prohibited.