Shipping
Will FedEx leave my package if nobody is there to sign for it?
Signature is required upon delivery of any package valued at $100 or more for your protection. FedEx will attempt to deliver 3 business days in a row before returning the package to Goldsilk.com.
Goldsilk.com provides various shipping methods for your convenience.
What could delay my order?
Goldsilk.com is committed to protecting our customer’s personal and financial information from being used in a fraudulent manner. We take many precautions in verifying the security and privacy of all orders. For this reason, most items take a minimum of 1 to 2 full business days before being approved for shipment. Orders requiring non-standard ring sizing take up to 2 additional days to complete.
Once your item has left our distribution center, the shipping method you select during checkout will determine when your order will arrive.
For further assistance in determining the status of your order, please call our customer service center at (866) 454-9049.
How do I view the status of my order?
View the status of your most recent order by visiting the My Orders page. You will need your order number and billing address ZIP code. Please note: It may take up to 1 hour for your order information to appear.
Standard Status Messages
Pending
Your order has been submitted and the information you entered during checkout is being processed.
Shipped
The items have shipped from our distribution center and are on their way to the shipping destination indicated by you during checkout.
Complete
The items have been received and signed for by customer.
For further assistance in determining the status of your order, please call our customer service center at (866) 454-9049.
How do I track the location of my package?
FedEx tracking numbers are assigned to packages upon shipment with your order information.
Enter the Tracking Number that was provided with your order.
View the status of your most recent order by visiting the My Orders page. You will need your order number and billing address ZIP code. Please note: It may take up to 1 hour for your order information to appear.
About Gold Silk Inc.
Gold Silk, the award–winning US based travel retail jewelry supplier, offers a broad range of elegant and sophisticated jewelry collections to discerning women throughout the world.
Contact
- Phone: 866 454 9049
- Fax: 505 765 5697
- support@goldsilk.com
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Copyright © 2010 Gold Silk Inc. All designs are original and protected under international copyright law. Duplication, in whole or in part, without permission of Gold Silk Inc. is prohibited.