Ordering
I live outside of the United States. Can I still order from Goldsilk.com?
Goldsilk.com accepts orders worldwide. For your protection, we will not ship merchandise if we are unable to verify your billing address.
Orders shipping to the United State will be shipped via FedEx. Orders to U.S. Territories and other countries may only be shipped via FedEx International Priority® and may require additional business days for delivery.
I’m having problems completing an order. What do I do?
Please call customer service center at (866) 454-9049 and we will be happy to assist you.
What could delay my order?
Goldsilk.com is committed to protecting our customer’s personal and financial information from being used in a fraudulent manner. We take many precautions in verifying the security and privacy of all orders. For this reason, most items take a minimum of 1 to 2 full business days before being approved for shipment.
Once your item has left our distribution center, the shipping method you select during checkout will determine when your order will arrive.
For further assistance in determining the status of your order, please call our customer service center (866) 454-9049
When will I be billed for my order?
Goldsilk.com will receive payment for your order when you’re transaction is completed with Paypal.
Debit and Bank Check Cards may reflect deduction of funds immediately upon order.
When using a debit or bank check card an “Authorization Hold” or a “Direct Debit”, depending on bank policy, will be placed on your account for the total amount of your purchase. This verifies the necessary funds are available for the purchase of the item.
Once your order has shipped, a “Charge” or “Debit Settlement” will appear on your account.
For further assistance in determining the status of your order, please call our customer service center at (866) 454-9049
What is a Card Identification Number (CIN) and where can I find it?
The card identification number (CIN) is a 3 or 4 digit numeric value that provides a verification check of the information embossed on your credit card. This is a security feature provided by your financial institution to aid in the prevention of fraud against you. Learn more about CIN.
About Gold Silk Inc.
Gold Silk, the award–winning US based travel retail jewelry supplier, offers a broad range of elegant and sophisticated jewelry collections to discerning women throughout the world.
Contact
- Phone: 866 454 9049
- Fax: 505 765 5697
- support@goldsilk.com
- Become a Fan
- Follow Us
Translate this web site:
We accept these forms of payment.
Copyright © 2010 Gold Silk Inc. All designs are original and protected under international copyright law. Duplication, in whole or in part, without permission of Gold Silk Inc. is prohibited.